GENERAL TERMS AND CONDITIONS
The general terms and conditions of sale apply exclusively to current and future commercial relations between Hair Studio and the author of the order.
Any condition that does not comply with our general terms and conditions that you have formulated will be rejected unless we have expressly and in writing acknowledged its applicability.
We may modify these general terms and conditions of sale at any time, subject to making these modifications appear on our site.
These conditions aim to define the terms of sale between Hair Studio and the author of the order. These general terms and conditions of sale are systematically brought to the attention of each buyer to allow them to place an order.
WARNINGS:
The manufacturer reserves the right to modify the technical characteristics of the products at any time and without warning without any notice and without giving the buyer the right to any claim or refund.
Any order automatically entails on the part of the customer, the acceptance of all of our general terms and conditions of sale without reservation by the buyer.
In the event of a dispute, only the commercial court of Lyon will have jurisdiction.
The photos, sketches, drawings of the catalogs are our property and cannot be reproduced or used without our written authorization.
We decline all responsibility for accidents that may occur during the use of our equipment in conditions different from the need expressed at the time of the order.
The seller reserves the right to modify these general conditions of sale at any time.
DELIVERY TIMES:
Delivery times are given for information purposes only, any delay in the execution of the order cannot give the direct or indirect buyer the right to cancel the order, refuse the goods or claim damages.
As a general rule, the goods are shipped 3 to 5 working days after acceptance of the order by Hair Studio. For certain products such as racks, the deadline is stipulated on the product sheet.
ORDER MODIFICATIONS:
Any quantitative or qualitative modification of an order that has become final can only be accepted to the extent that it does not disrupt manufacturing or supply. It could, if applicable, give rise to an increase in the agreed prices and will result in a new delivery time.
CANCELLATIONS OF ORDERS, WITHDRAWAL AND RETURN OF PRODUCTS:
No cancellation - total or partial - of a final order can be accepted without our written agreement. If the seller's agreement is given in writing, this total or partial cancellation will result in the invoicing of an indemnity for study costs, administration costs and travel expenses to the buyer's home which will be 20% of the amount excluding tax of the order.
In accordance with article L.121-16 of the French Consumer Code:
The customer has a period of 14 days from receipt of the items to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs. If this period normally expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.
The return of the product will be accepted only if it is returned in its original packaging, intact, unopened, undamaged, undegraded, clean and with a copy of the invoice accompanied by all the original accessories. The products must be returned by registered post by Colissimo with delivery against signature of the recipient with insurance ranging from R1 to R5 ensuring the return of the product according to its value and with compensation included ranging from €50 to €800 in the event of loss or damage depending on the chosen recommendation rate.
The return of products that are opened, degraded, soiled, damaged, not intact, without a copy of the invoice or not in their original packaging, are not accepted and are not refunded.
The refund will be made by check to the customer's bank account within 30 working days maximum after receipt and validation by our company. In the event of exercising the right of withdrawal, the customer will have the choice of requesting a refund for their order, with the exception of the return shipping costs which remain their responsibility.
In the event of abusive or unjustified returns, Hair Studio reserves the right to refuse any subsequent order.
STORAGE OF THE GOODS:
If at the time the goods are made available, the delivery date was postponed by the buyer, the goods will be considered delivered at the time of making available and the invoice will be made on the same date.
The goods may be stored in our warehouses free of charge for 10 days. After this period, and after formal notice to recover the goods, the customer will be charged storage fees for the goods.
PRICES:
The prices indicated in euros are not subject to VAT in accordance with article. 293 B of the CGI.
The prices of the products include: packaging and handling (shipping is extra).
Prices are subject to change at any time without notice within the framework of the regulations in force, knowing that the items will be invoiced on the basis in force when the order is registered. All orders are invoiced in euros and payable in euros. All transactions made with credit and debit cards are debited at the time of purchase.
ASSEMBLY - INSTALLATION:
In the event that the goods are delivered disassembled, assembly and installation will remain the responsibility of the customer. However, we can carry out these tasks according to the rate in force on the day of delivery. Any travel is subject to invoicing according to the scale in force.
We decline all responsibility for accidents that may occur during the use of our equipment due to assembly or fixing errors carried out by anyone other than a member of the Hair Studio company, as well as for accidents due to the mounting and fixing support of the structure.
SHIPMENTS – TRANSPORT:
Our goods travel at the risk of the recipient, who is responsible for making the usual reservations upon receipt of the goods, in the event of loss or damage, in order to possibly pursue the carrier. In the event of a dispute, specific reservations must be made on the delivery receipt and confirmed by registered letter within 48 hours of receipt of the goods from the carrier and the supplier.
ORDERS AND PAYMENTS:
The acceptance of the quote is made either by email, with the acceptance text and signature. Acceptance of the quote constitutes unconditional acceptance of these general terms and conditions of sale.
Each order must be accompanied by a deposit of 100% of the order amount €TTC to the order of Hair Studio.
In all cases, no discount will be granted for cash payment either upon ordering or upon delivery.
Any late payment will result in an increase equal to 1.5% per month (legal interest rate).
For any payment in several installments by our partner Payplug - Oney
The customer hereby accepts the legal notices of Oney accessible here: https://www.payplug.com/hubfs/payplug-oney/cgv.pdf
WARRANTY:
Hair Studio products benefit from a legal guarantee of conformity from the seller for a minimum period of two years from its delivery to the consumer.
The products manufactured and distributed by Hair Studio are guaranteed for a period of 2 years from the delivery date. The warranty does not cover the items listed below:
Items which are subject to wear and tear due to their use.
Malfunction or breakage caused by improper use or abuse of the installation.
The warranty does not cover labor, travel of technicians, shipping costs of spare parts.
If there has been manipulation by a person outside the service without express permission.
REPLACEMENT OR REPAIR OF THE PRODUCT:
Hair Studio is solely authorized to decide on the replacement or repair of parts in compliance with the conditions and limitations announced in these warranty conditions. This warranty does not oblige or compel anyone to carry out repairs beyond the limits expressly formulated in the warranty. Hair Studio cannot be held responsible for economic losses, loss of profits or consequential damages.
RETENTION OF TITLE:
Hair Studio reserves ownership of the goods, subject to this debit, until their full payment in accordance with law 80.335 of May 12, 1980. Until this date, the delivered material will be considered as consigned, the buyer will bear the risk of damage that the material may suffer or cause for any reason whatsoever, including in the event of force majeure or fortuitous events, and this, from the moment of shipment leaving our company.
By payment, we mean either the actual delivery of cash or the cashing of checks.
DISPUTES AND CONTESTATIONS:
In the event of difficulties in the application of these conditions, the buyer has the possibility, before any legal action, to seek an amicable solution. It is recalled that as a general rule, and subject to the assessment of the courts, the contractual guarantee only applies when:
The buyer honors his financial commitments.
The buyer uses the product in a normal way.
This contract is subject to French law.
The language of this contract is French.
In the event of a dispute, the French courts will have sole jurisdiction.
In the event of a dispute between the professional and the consumer, they will endeavour to find an amicable solution.
DATA PROTECTION ACT:
In accordance with the Data Protection Act of 6/01/78, you have the right to access and rectify your personal data. You can then be informed of our various offers by email. If you do not wish to do so, simply notify us (providing your surname, first name and address):
By email: info@hairstudio-eu.com
PERSONAL INFORMATION:
Hair Studio undertakes not to disclose to third parties the information provided by customers on the site. This information is confidential. It will only be used by our internal departments to process orders and personalise its communications (letters, emails).
Hair Studio does not sell, market or rent information concerning its customers to third parties.
Any condition that does not comply with our general terms and conditions that you have formulated will be rejected unless we have expressly and in writing acknowledged its applicability.
We may modify these general terms and conditions of sale at any time, subject to making these modifications appear on our site.
These conditions aim to define the terms of sale between Hair Studio and the author of the order. These general terms and conditions of sale are systematically brought to the attention of each buyer to allow them to place an order.
WARNINGS:
The manufacturer reserves the right to modify the technical characteristics of the products at any time and without warning without any notice and without giving the buyer the right to any claim or refund.
Any order automatically entails on the part of the customer, the acceptance of all of our general terms and conditions of sale without reservation by the buyer.
In the event of a dispute, only the commercial court of Lyon will have jurisdiction.
The photos, sketches, drawings of the catalogs are our property and cannot be reproduced or used without our written authorization.
We decline all responsibility for accidents that may occur during the use of our equipment in conditions different from the need expressed at the time of the order.
The seller reserves the right to modify these general conditions of sale at any time.
DELIVERY TIMES:
Delivery times are given for information purposes only, any delay in the execution of the order cannot give the direct or indirect buyer the right to cancel the order, refuse the goods or claim damages.
As a general rule, the goods are shipped 3 to 5 working days after acceptance of the order by Hair Studio. For certain products such as racks, the deadline is stipulated on the product sheet.
ORDER MODIFICATIONS:
Any quantitative or qualitative modification of an order that has become final can only be accepted to the extent that it does not disrupt manufacturing or supply. It could, if applicable, give rise to an increase in the agreed prices and will result in a new delivery time.
CANCELLATIONS OF ORDERS, WITHDRAWAL AND RETURN OF PRODUCTS:
No cancellation - total or partial - of a final order can be accepted without our written agreement. If the seller's agreement is given in writing, this total or partial cancellation will result in the invoicing of an indemnity for study costs, administration costs and travel expenses to the buyer's home which will be 20% of the amount excluding tax of the order.
In accordance with article L.121-16 of the French Consumer Code:
The customer has a period of 14 days from receipt of the items to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs. If this period normally expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.
The return of the product will be accepted only if it is returned in its original packaging, intact, unopened, undamaged, undegraded, clean and with a copy of the invoice accompanied by all the original accessories. The products must be returned by registered post by Colissimo with delivery against signature of the recipient with insurance ranging from R1 to R5 ensuring the return of the product according to its value and with compensation included ranging from €50 to €800 in the event of loss or damage depending on the chosen recommendation rate.
The return of products that are opened, degraded, soiled, damaged, not intact, without a copy of the invoice or not in their original packaging, are not accepted and are not refunded.
The refund will be made by check to the customer's bank account within 30 working days maximum after receipt and validation by our company. In the event of exercising the right of withdrawal, the customer will have the choice of requesting a refund for their order, with the exception of the return shipping costs which remain their responsibility.
In the event of abusive or unjustified returns, Hair Studio reserves the right to refuse any subsequent order.
STORAGE OF THE GOODS:
If at the time the goods are made available, the delivery date was postponed by the buyer, the goods will be considered delivered at the time of making available and the invoice will be made on the same date.
The goods may be stored in our warehouses free of charge for 10 days. After this period, and after formal notice to recover the goods, the customer will be charged storage fees for the goods.
PRICES:
The prices indicated in euros are not subject to VAT in accordance with article. 293 B of the CGI.
The prices of the products include: packaging and handling (shipping is extra).
Prices are subject to change at any time without notice within the framework of the regulations in force, knowing that the items will be invoiced on the basis in force when the order is registered. All orders are invoiced in euros and payable in euros. All transactions made with credit and debit cards are debited at the time of purchase.
ASSEMBLY - INSTALLATION:
In the event that the goods are delivered disassembled, assembly and installation will remain the responsibility of the customer. However, we can carry out these tasks according to the rate in force on the day of delivery. Any travel is subject to invoicing according to the scale in force.
We decline all responsibility for accidents that may occur during the use of our equipment due to assembly or fixing errors carried out by anyone other than a member of the Hair Studio company, as well as for accidents due to the mounting and fixing support of the structure.
SHIPMENTS – TRANSPORT:
Our goods travel at the risk of the recipient, who is responsible for making the usual reservations upon receipt of the goods, in the event of loss or damage, in order to possibly pursue the carrier. In the event of a dispute, specific reservations must be made on the delivery receipt and confirmed by registered letter within 48 hours of receipt of the goods from the carrier and the supplier.
ORDERS AND PAYMENTS:
The acceptance of the quote is made either by email, with the acceptance text and signature. Acceptance of the quote constitutes unconditional acceptance of these general terms and conditions of sale.
Each order must be accompanied by a deposit of 100% of the order amount €TTC to the order of Hair Studio.
In all cases, no discount will be granted for cash payment either upon ordering or upon delivery.
Any late payment will result in an increase equal to 1.5% per month (legal interest rate).
For any payment in several installments by our partner Payplug - Oney
The customer hereby accepts the legal notices of Oney accessible here: https://www.payplug.com/hubfs/payplug-oney/cgv.pdf
WARRANTY:
Hair Studio products benefit from a legal guarantee of conformity from the seller for a minimum period of two years from its delivery to the consumer.
The products manufactured and distributed by Hair Studio are guaranteed for a period of 2 years from the delivery date. The warranty does not cover the items listed below:
Items which are subject to wear and tear due to their use.
Malfunction or breakage caused by improper use or abuse of the installation.
The warranty does not cover labor, travel of technicians, shipping costs of spare parts.
If there has been manipulation by a person outside the service without express permission.
REPLACEMENT OR REPAIR OF THE PRODUCT:
Hair Studio is solely authorized to decide on the replacement or repair of parts in compliance with the conditions and limitations announced in these warranty conditions. This warranty does not oblige or compel anyone to carry out repairs beyond the limits expressly formulated in the warranty. Hair Studio cannot be held responsible for economic losses, loss of profits or consequential damages.
RETENTION OF TITLE:
Hair Studio reserves ownership of the goods, subject to this debit, until their full payment in accordance with law 80.335 of May 12, 1980. Until this date, the delivered material will be considered as consigned, the buyer will bear the risk of damage that the material may suffer or cause for any reason whatsoever, including in the event of force majeure or fortuitous events, and this, from the moment of shipment leaving our company.
By payment, we mean either the actual delivery of cash or the cashing of checks.
DISPUTES AND CONTESTATIONS:
In the event of difficulties in the application of these conditions, the buyer has the possibility, before any legal action, to seek an amicable solution. It is recalled that as a general rule, and subject to the assessment of the courts, the contractual guarantee only applies when:
The buyer honors his financial commitments.
The buyer uses the product in a normal way.
This contract is subject to French law.
The language of this contract is French.
In the event of a dispute, the French courts will have sole jurisdiction.
In the event of a dispute between the professional and the consumer, they will endeavour to find an amicable solution.
DATA PROTECTION ACT:
In accordance with the Data Protection Act of 6/01/78, you have the right to access and rectify your personal data. You can then be informed of our various offers by email. If you do not wish to do so, simply notify us (providing your surname, first name and address):
By email: info@hairstudio-eu.com
PERSONAL INFORMATION:
Hair Studio undertakes not to disclose to third parties the information provided by customers on the site. This information is confidential. It will only be used by our internal departments to process orders and personalise its communications (letters, emails).
Hair Studio does not sell, market or rent information concerning its customers to third parties.